Necessary
Cart, login, secure payment and site security.
1Bike help
Fast answers before and after your order
Find practical information about orders, stock, delivery, returns, payment and compatibility. For detailed buying advice, use the bike guides.
01
Orders
Checkout, order changes, cancellations and invoices.
Can I order without creating an account?
Yes. You can checkout as a guest. An account simply makes it easier to find orders, addresses and previously purchased products.
Can I change or cancel an order?
Yes, only before the order has been dispatched. Contact us quickly with your order number.
Where can I find my invoice?
Your invoice is linked to your order. If you have an account, check your order history. Otherwise contact us with the email used at checkout.
02
Real stock
Availability, out-of-stock products and stock alerts.
Are products shown in stock really available?
Yes. Stock shown on the site comes from our availability data and helps avoid orders for unavailable products.
Why can a product become unavailable?
A product may sell quickly or be reserved by an order in progress. The product page clearly shows when an item is out of stock.
Can I be notified when a product comes back in stock?
Yes, when a back-in-stock alert is available on the product page, enter your email to receive a notification.
03
Delivery
Dispatch, delivery times, tracking and destinations.
Where are orders dispatched from?
Orders are prepared from available stock, with clear dispatch information shown during checkout.
When will I receive tracking?
Tracking is sent by email as soon as your parcel has been dispatched.
Do you ship outside the UK?
Several European destinations are available. Exact options are shown at checkout based on your delivery address.
04
Returns and support
Wrong size, damaged items and warranty help.
What if I ordered the wrong size?
Contact us before fitting or using the product. We will advise the best option based on the product condition and order.
What if a product arrives damaged?
Contact us quickly with photos of the product, parcel and your order number so we can review the case.
Are products covered by warranty?
Yes, products are covered by the manufacturer warranty. Conditions can vary by brand and product type.
05
Payment and security
Payment methods, validation and security.
Is payment secure?
Yes. Payments are handled by secure payment providers. We do not store card details on the site.
When is the order confirmed?
The order is created and confirmed only after the payment has been validated.
What if my payment fails?
Check the payment details or try another payment method. If the issue continues, contact your bank or our support team.
06
Product compatibility
ETRTO, valves, selectors and pre-purchase help.
How do I check tyre or inner tube size?
ETRTO is the most reliable reference. It is usually printed on the tyre sidewall, for example 47-406 or 37-622.
Are compatibility suggestions guaranteed?
Suggestions are based on available product information. If unsure, check the size printed on your current tyre or contact us before ordering.
FAQ or guide: where should I look for technical help?
The FAQ gives the short answer. Bike guides explain sizes, usage, valves, protection and fitting in more detail.
07
Customer account
Password reset, order history and repeat purchases.
How do I reset my password?
Use the forgotten password link on the account page. You will receive a secure email link to create a new password.
Can I see my order history?
Yes, logged-in customers can view past orders in the customer account area.
Can I buy a product again?
Yes, when the product still exists and is in stock, the account area can help you find and reorder previous purchases faster.