Returns

Returning an item for an exchange

If you have received a product that does not suit your needs and you would like to return it for an exchange please follow theses guidelines.

All products must be returned within a maximum of 30 days following the purchase.

To be exchanged, the goods must be returned new, without having been used and in its complete original packaging, making sure to include all the accessories related to the product.

Any shipping costs to return the goods are your responsibility. 1bike will cover the cost of returning to you the new product to your original delivery address.

We encourage you to follow the procedure for the exchange below.

1) Inform 1bike Returns services by connecting to your customer account, indicating the following information:

  • The products returned and quantity
  • What product you would like returning (size, color, model, etc.)
  • Your order number.

2) Send us your package. Be sure to properly pack and protect the items so that they arrive in a good condition. Any product that is damaged during return will not be eligible for an exchange.

  • Please put a copy of your returns number, delivery note, invoice or a note stating your order number and customer number.
  • Be sure to clearly indicate the items returned, the reason for return and what you would like (exchange the size, style, color, etc..).
  • We recommend you return all products by recorded delivery.

3) Receipt of the return. 1bike will notify you upon receipt and at each stage of the return.

Please note : The exchange depends on the stocks available when we receive the returned products. As the stocks are indicated on the website please take a look to see if we have the item you are needing. In the case where the product desired is not availablbe 1bike shall contact you to find the best solution for the you.

 

Returning an item for a refund

If you've changed your mind about a product that you ordered from us and nothing else interests you in our shop you can return the product in order to get a refund. The refund will either be in the form of a voucher code (valid on the website for a year) or a refund via the same payment method used when ordering.

To be accepted, the item must be returned new, without having been used and in its complete original packaging, making sure to include all the accessories related to the product.

All products must be returned within a maximum of 30 days following the purchase.

Any shipping costs to return the goods are your responsibility.

We encourage you to follow the procedure for the exchange below.

1) Inform 1bike Returns services by connecting to your customer account, indicating the following information:

  • The product(s) to return and quantity
  • If you would like a credit note or refund.
  • Your order number.

2) Send us your package. Be sure to properly pack and protect the items so that they arrive in a good condition. Any product that is damaged during return will not be eligible for a refund.

  • Please put a copy of your returns number, delivery note, invoice or a note stating your order number and customer number.
  • Be sure to clearly indicate the items returned, the reason for return and the type of refund you would like.
  • We recommend you return all products by recorded delivery.

FREE SHIPPING AVAILABLE

Free shipping on all orders over £99.

SECURE PAYMENT

SSL Encryption. Visa, Mastercard, Paypal.

ONLINE SUPPORT 24/7

A question? Contact our customer services!

Contact Us